FAQ

How It Works
FAQ
Randomness


Lots of questions, we have answers.

Can I actually win?

Yes, check our winners section for a selection of our winners!

What could I win?

We have a huge selection of past prizes, from a broad variety of categories. You can see what we have previously given away from our winners page and past competitions pages. You can also see what we have on offer right now here. We reserve the right to offer an alternative prize of an equal value if the prize is unavailable for any reason.

What are my chances of winning?

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000. You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300. However if we do not sell all our tickets, your odds will be based on the number of sold tickets and not the maximum for the competition.

What am I entering?

We offer fantastic prizes in our skill based, prize compeitions.

How can I get tickets?

You can pay with PayPal, Credit/Debit Card, Amex and if you are on mobile you can use Google Pay and Apple Pay. You can check alternative entry methods on the competition page.

Who can enter?

You must be 18+ and have a UK mailing address. We do not accept entries from anyone outside of these areas as the laws for running competitions vary. Our competitions have been organised to comply with the laws of England, and Wales. You may not enter any competition if you are a direct family member or otherwise living with any member of staff or supplier.

How many tickets should I get?

As many as you feel comfortable with. If you want to know your odds, check how many tickets are sold and use that to gauge how many to get against the price and how badly you want the prize!

What about if the competition doesnt sell out before entries close?

We will still draw the competition. The less tickets we issue, the better your odds

Does the question have to be answered correctly?

Yes. Your tickets will show in the draw, but if your answer is wrong, the system will reject you as a winner during the draw. Make sure you read up on the answers!

How do I know what my ticket numbers are?

You can find your ticket numbers: On your order confirmation screen, in your order confirmation email, in your account tickets area, and on the 'My Tickets' section on the competition block.

Can I try again?

You can enter the competition as many times as you wish up to any limit we specify. Your entries may be restricted if we reach the maximum number of entries. You may also select different answers for every batch of tickets you purchase for a given competition.

Why is the question so tricky?

This is not a lottery or a free prize draw. It is a prize competition and the law says that to be in with a chance of winning, you must demonstrate your skill, knowledge or judgement. The law says that the question should be sufficiently difficult that a significant number of people either get the answer wrong or are put off entering. However, this means that the odds of winning are actually increased for those who get the answer correct.

Can I get my entry fee / ticket costs returned?

We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.

I haven't recieved an email confirming my entry and if it was correct or incorrect.

We do not inform you of your correct or incorrect entry. If your answer was incorrect, we will not know until we put your number into the system on the live draw. If you havent recieved a confirmation email at all confirming your entry, please check your spam folder. If it is not in there, please email us at {{contact_email}}, or use our contact form.

I have a higher ticket number than the number sold. Can I still win?

We allocate tickets throughout the range of available tickets from 1 - the maximum. This means while we may allocatetickets ,1,3 and 5. Tickets 2,4, & 6 may remain unallocated. This means you have better odds! If we draw ticket 2 from the hat, we will draw again!

Several instant wins weren't won. Will they be drawn at draw time instead?

Since the instant win tickets must be won instantly, we will not draw for the instant wins if they didnt get won during the puchase time.

Where can I watch the draws?

Live draws can be seen on our Twitch Page, Youtube, Discord and our Facebook page. Old draws can be seen on our Youtube Channel, and our Streams page.

How can I see who else entered?

The list will be visible on the live draws, which can be watched back if needed.

How do we choose our winners?

Instant win ticket numbers are chosen randomly before the competition starts, your ticket numbers are chosen randomly using special data from us, you, and our payment provider. When we do the draw we use Google or Random.org to generate random numbers. If the number matches your ticket number, you are a winner! N.B. Entries not submitted via our website entry numbers are chosen randomly using our servers random function.

Do I have to watch the draw?

No, you will get an email if you are a winner regardless of wether you watch the draw.

Can I withdraw my entry?

You may upon request withdraw any entry you have made however you will not be entitled to a refund of any entry fees you have paid.

Can I sell the prize or get a cash alternative?

If you would like a cash alternative, please contact us as we may, at our discretion be able to pay you a monetary figure instead of the prize. If, after recieving your prize, you decide you no longer wish to keep it, you may do whatever you wish with it, as it is now your property, including selling it.

I've won! What happens now?

Congrats! We will be in touch with you and you should get an email straight away letting you know. You can also send us a message on our Discord or using our contact form and we will get your prize arranged. Sometimes we may even call you during the draw! Prize delivery times vary, so please be patient.

I won. Do I need to send a winners photo or participate in promotional exercizes?

Again, Congratulations! No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages. Even if you do not want to participate in any promotional exercises, we may have may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.

I won but didnt make an account. Do I need one?

No, but it helps. If you like you can register with your previously used email address and your entries, orders and wins will be there in your account waiting for you!

My question isn't answered here.

If you have any questions that have not been answered here, please drop us a message using our contact form and we will happily answer them for you.